Last updated: [04.12.2024.]

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Adriatic Prime (“we”, “us”, “our”) is a luxury brand and provider of Destination Management Company services providing bespoke travel planning, concierge services, and curated experiences across the Adriatic region. We are committed to protecting the privacy, confidentiality, and security of our clients, partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, inquire about our services, or work with our agency.

 

1. Who We Are

Adriatic Prime – Luxury Travel & DMC Services
Bomis Ltd.
Kralja Zvonimira 14

HR-21000 Split
Email: info@adriaticprime.com
Phone: +385 91 91 51 260

 

We operate in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

 

2. Information We Collect

We collect only the data necessary to provide an exceptional, personalized service.

2.1 Information You Provide Directly

• Full name

• Contact details (email, phone, address)

• Passport details (when required for reservations or travel documentation)

• Travel preferences, dietary needs, wellness requirements

• Payment information (processed securely through 3rd-party providers)

• Corporate details (if booking via a company or personal assistant)

• Special requests (e.g., VIP security needs, child requirements, accessibility needs)

2.2 Information Collected Automatically

• IP address, browser type, device information

• Website usage data (pages visited, interactions)

• Cookies and tracking technologies (see Section 10)

2.3 Sensitive Personal Data

We may collect certain sensitive information strictly when necessary (e.g., medical info for wellness programs, allergies).
This is always handled with enhanced confidentiality and explicit client consent.

 

3. How We Use Your Information

We use your personal data to deliver the highest standard of bespoke service, including:

• Tailored itinerary creation and concierge services

• Hotel, yacht, villa, chauffeur, and experience reservations

• Wellness, medical retreat, or spa program coordination

• VIP meet-and-greet and fast-track airport services

• Communication, confirmations, and billing

• Fraud prevention and security

• Internal quality improvement

• Legal, regulatory, and compliance requirements

We do not sell or share client data for marketing with any third party.

 

4. Legal Basis for Processing (GDPR)

We process your information under one or more of the following legal bases:

• Contractual necessity – to deliver the services you request

• Legitimate interest – to operate and improve our services

• Consent – for marketing, special data categories, and cookies

• Legal obligation – for compliance, tax, or regulatory requirements

 

5. How We Share Your Information

To fulfil a luxury travel request, we may share limited information with:

• Hotels & resorts

• Airlines, charter companies, yacht brokers

• Private transfer partners, chauffeurs

• Guides, hosts, and experience providers

• Wellness/medical centers

• Payment processors

• Official authorities (only when required by law)

We share only what is necessary, and only with trusted, reputable partners who comply with strict confidentiality and data protection standards.

We do not share data with advertisers or unrelated third parties.

 

6. International Data Transfers

Because luxury travel arrangements often involve international suppliers, your data may be transferred outside the EU/EEA.
When doing so, we ensure:

• EU adequacy decisions, or

• Standard Contractual Clauses (SCCs), or

• Equivalent legally approved safeguards.

 

7. Data Retention

We keep personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Typical retention periods:

• Client profiles: up to 5 years

• Booking and financial records: 7–10 years (for legal requirements)

• Sensitive data: deleted immediately after use unless expressly stored with consent

You can request deletion at any time (see Section 9).

 

8. Security Measures

We use advanced security protocols to protect your information, including:

• Encrypted storage

• Secure server environments

• Limited access on a “need-to-know” basis

• GDPR-compliant third-party systems

• Confidentiality agreements with employees and suppliers

While no system is 100% secure, we continuously improve our measures to match the expectations of our discerning clientele.

 

9. Your Rights (GDPR)

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Withdraw consent

• Restrict processing

• Data portability

• Object to certain uses

• Lodge a complaint with a Data Protection Authority

To exercise any rights, contact us at: info@adriaticprime.com
 

10. Cookies & Tracking Technologies

We use cookies to enhance website functionality, analyze traffic, and improve user experience.

Types of cookies:

• Essential cookies

• Performance & analytics cookies

• Preference cookies

• Marketing cookies (only with consent)

Visitors can manage cookie preferences at any time.

 

11. Children’s Privacy

Our services are not directed to individuals under 18.
We do not knowingly collect data from minors without verified parental consent.

 

12. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices and encourage you to review their policies.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The latest version will always be posted on this page with an updated “Last updated” date.

 

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Adriatic Prime – Privacy Office
Email: info@adriaticprime.com
Phone:+385 91 91 51 260